Shipping Policy
Once you have placed an order for a glass cutting/glass washing/glass storage/tempered glass producing/insulated glass producing/glass loading lifter machine from LIJIANG Glass, we will contact you on the next business day by email or call. Our goal is to provide you with the best possible service and for you to get the most out of your glass cutting/glass washing/glass storage/tempered glass producing/insulated glass producing/glass loading lifter machine. Our online sales representatives with reviewing your order and contact you with an estimated delivery date.
Shipping Methods
All glass processing machines can be shipped worldwide by sea, by air, or by international express logistics via DHL, FedEx, and UPS. You are welcome to get a free quotation by filling up the form with your name, email, detailed address, product, and requirements, we will shortly contact you with the full information including the most suitable delivery method (fast, secure, discreet) and freight. A glass processing machine firstly should be packaged well in a free-fumigation wooden crate. Usually, we deliver the glass processing machine by ship, sometimes, as per the customer's requirements, we can also deliver by air or by train. When the glass processing machine arrived at your sea port or destination, you can pick it up with the bill of lading we offered. We can also arrange for the cargo agent to send it to your door.
Shipping Time
By sea: 15-30 days.
By air: 7-15 days.
By international express logistics: 7-15 days.
Shipping Rates
We reserve the right to adjust the shipping charge if the actual rate comes back higher than originally calculated due to the dim weight of the package.
Shipment Tracking
The process is relatively simple and well organized. Once the glass processing machine has left our facility, your shipment will be assigned a delivery number. This is the tracking number for your shipment. We will contact you with the tracking information and the website where you will be able to monitor your shipment.
Damaged Shipments
We carefully select our carriers based on the safe and courteous delivery of your products at a reasonable price. However, occasionally damage may occur to a shipment. While this is rare customers are asked to follow a simple procedure that will expedite the claim process (if needed). We ask customers to notify us within 24 hours of any damage sustained to the packaging and or glass processing machines. Customers can contact us at email lijiangglass.cn@gmail.com or call +86-531-15610162880.
Shipping Tips
The global shipping costs will rise in unstable conditions during the COVID-19 pandemic, and some shipping schedules have been extended. Please confirm the shipping rate and shipping schedule with our sales manager before shipping.
